NHS Tameside and Glossop Clinical Commissioning Group (CCG) has launched a consultation for residents of Tameside and Glossop to have their say on the way we deliver and improve access to Urgent Care.
We are committed to ensuring our residents can access the right care, at the right time and in the right place should you or someone you care for have an urgent (non-life threatening) medical need. We want to make our Urgent Care system as simple as possible so that your journey through illness to recovery is clear, easy to access and of a high quality.
With an increasing demand on the health and social care system, we need to ensure that those who are the sickest and in most need of emergency care receive the quickest treatment. In order to achieve this there is a national requirement to introduce a streaming service at Accident and Emergency (A&E) on the hospital site in Ashton. In addition, we have also been mandated to provide an Urgent Treatment Centre (UTC) which is GP-led, open 12 hours a day, every day. This UTC needs to be equipped to diagnose and deal with many of the most common ailments which people attend A&E with that aren’t a life-threatening emergency.
Our consultation includes our proposal to deliver the mandated UTC and options that will increase access to same day Urgent Care appointments in local Neighbourhood Care Hubs. There are two options with varying times and locations for same day Urgent Care appointments in the Neighbourhood Care Hubs. There is no preferred option so we would welcome your views before any decision is made.
We are proposing to provide the UTC on the same site as A&E at the hospital as we believe we will achieve the outcomes we want for our Urgent Care system. A key example of this is, should a patient walk in to the UTC and on assessment, need more specialist diagnostics e.g. an X-ray, they will receive this promptly and without the need to travel to another location.
The two options for access to same day Urgent Care appointments in Neighbourhood Care Hubs across Tameside and Glossop are to have three locations or five locations which would be in addition to the UTC. Weekday access times are the same in both options, with the difference being weekend access time is in fewer locations in option two in order to accommodate having the additional locations.
The proposals have been developed following ongoing engagement with local communities and groups discussing Care Together and the approach to future service provision. In recent months we have engaged specifically on the approach to Urgent Care through various patient/public groups and networks. We are now moving from the engagement phase into formally consulting on specific options. The consultation will run for 12 weeks from 1 November 2017 until 26 January 2018.
Alan Dow, Chair of NHS CCG, said: “We need to look at the way we deliver our whole range of Urgent Care services so that we have an enhanced service offering increased access to Urgent Care appointments while making sure we can deliver the mandated Streaming Service and Urgent Treatment Centre in an affordable way. There is no preferred option for access to same day Urgent Care appointments in the Neighbourhood Care Hubs in our proposal and I would encourage all residents to have their say by filling in the consultation.”
Karen James, chief executive of Tameside and Glossop IC NHS FT Said: “Tameside and Glossop Integrated Care NHS Foundation Trust fully support this consultation on how we can improve access to Urgent Care. The Streaming Service is already in place at A&E on the hospital site and proving effective. Increased access to diagnostics and same day appointments across Tameside and Glossop will relieve pressures on our A&E and ensure staff are able to focus on emergencies and life threatening situation. This consultation is an opportunity for residents to have their say on how and where they access Urgent Care and I would encourage people to take part.”
We are committed to listening to the views of the public and patients before making any decision on which option to take forward. We are keen to hear your views on the two options set out in the proposals. For further information and to complete the consultation, please visit www.tamesideandglossopccg.org/urgentcare
A paper version of the questionnaire is available in GP surgeries and libraries across Tameside and Glossop.